Current Assignments

Chief Customer Officer

Morgan Healey Retained Assignment
Location: Remote EMEA / US East Coast
Salary: 6-Figure Salary with Equity Incentive

Our client is a leading academic conference business, working with scholarly and professional societies they engage with the communities providing the tools and services they need to deliver a delightful and seamless events experience, both in-person and online.

Founded in 2011, over half a million researchers have used the platform to attend in-person and online events, in 58 countries on every topic you can imagine. They provide a complete platform that supports the entire conference lifecycle, from the initial call for papers and manuscript submission to hosting dynamic events for large numbers of participants.

Reporting to the CEO, this newly created role will be a key member of the senior leadership team responsible for the entire customer journey (marketing, sales, customer support, and customer success). The Chief Customer Officer will also be responsible for overseeing the relationships between the business and its key society partners, helping to ensure that the company can deliver the tailored solutions that scholarly societies need as they adapt their traditional events to a range of new formats.

As a remote-first company, we welcome applications from candidates in all geographies. In addition to a competitive salary and benefits package, the Chief Customer Officer will receive a substantial long-term equity-based incentive package.

Key Responsibilities:

  • Lead the sales, marketing, customer support, and customer success teams.
  • Grow these commercial teams to 20+ staff over the coming 2 years.
  • Develop a detailed roadmap for the growth and international expansion of the commercial teams.
  • Champion the customer experience through each stage of the customer journey and coordinate a customer-centric approach across all teams.
  • Establish a pilot partnership program with a core group of societies for the purpose of clarifying future product development priorities.
  • Develop a long-term strategy to attract, engage, delight, and retain our prospects and customer base.
  • Contribute to the company’s strategic planning and decision-making as part of the senior leadership team.

Skills & Experience:

  • A passion to help shape the future of scholarly communities and events. Experience in the Scholarly/STM space is essential! 
  • A desire to work in an entrepreneurial environment where we get stuff done.
  • 7-10 years of management experience at a senior level.
  • Proven ability to develop and grow commercial partnerships in the scholarly sector.
  • Extensive experience partnering with, or working for, scholarly societies.
  • Experience working in innovative technology-based businesses.
  • Ability to travel internationally on a regular basis.
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