Current Assignments

Customer Success Manager

Morgan Healey Exclusive
Location: Germany, Home Based
Salary: On application

Our client is a global leader in technical education, providing innovative learning solutions to the automotive and engineering sectors. Due to continued growth, they are now looking for a new Customer Success Manager based in Germany

Key Responsibilities:

  • You are the main point of contact for the introduction and support of new prospects and play a central role in customer retention.
  • Actively support the development and expansion of existing and new contacts for the BDM team.
  • Organise and conduct webinars and mailings in collaboration with product and marketing teams.
  • Drive the creation of training courses and educational materials for customers and new employees.
  • Create explanatory and FAQ videos for our YouTube channel.
  • Providing support and assistance is second nature to you.
  • Internally, you represent the business among our international CSM colleagues.
  • Best practice examples, upselling, and collaboration are not foreign concepts to you.

Skills & Experience: 

  • Efficient time management, solution-oriented, and a team player.
  • Affinity for vocational education and the technical field.
  • Experience in dealing with various user and customer segments and training them according to company standards.
  • Ability to set standards and empathise with individual customer needs.
  • Experience with a LMS platform is a plus.
  • German as a native language and knowledge of English are required, and additional languages are advantageous
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