Posted on:
30 October 2018
£42,000 + Benefits
No Comments

Our client, a leading provider of information to the healthcare market, requires a new Implementation & Training Manager who will be responsible for providing excellent, and timely technical services to customers and company sales managers within the UK.

Working in close co-operation with the sales directors and sales managers you will provide training and high level technical pre- and post-sales assistance. 

Key Responsibilities: 

  • Plan and manage the running of training courses on all relevant products for a wide range of users (both internal and external).
  • Manage the production of tailor-made course material, which will disseminate product knowledge to all trainees.
  • This training course material will be designed specifically for each course to facilitate the trainees
  • Provide technical support to customers in both pre- and post-sales efforts. 
  • Work with the local sales managers to retain current customers via timely and proactive renewal procedures and implementation audits.
  • Provide technical services/projects for customers
  • Technical account management for selected key-accounts for the Academic, Medical and Corporate markets.
  • Manage the information flow from customers and partners ensuring that bugs and enhancements are communicated to all concerned and fixed appropriately. 

Skills & Experience: 

  • Software/product training experience within publishing or academia (Library Sciences, Medical technology/information etc)
  • Developed knowledge of PC’s, MS Windows and software applications such as MS Office and Internet Browsers
  • Well organised self-starter, with the ability to quickly adapt to the changes and challenges in a very dynamic environment
  • Excellent presentation, communication and persuasive skills
  • Excellent customer facing skills – must recognise the importance of our service to the customer’s business
  • Prepared to travel regularly within the UK and Ireland
  • Team player
  • Excellent written and spoken communication skills

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