Head of Global Sales Operations

Morgan Healey Exclusive

Our client, a leading STM Publisher, requires a new Head of Sales Operations.

The Head of Sales Operations is responsible for developing, leading and managing a successful Global Sales Operations department. The Sales Operations department is responsible for the policies, processes, and activities that allow the Global Sales Team to run effectively, efficiently and supports company strategy and objectives. The aim of the department is to design and implement global sales operations processes and systems and ensure they are fully integrated across the EMEA, Americas and APAC sales operations teams.

The Head of Global Sales Operations is responsible for the design and implementation of the systems and processes, direct line management of the office-based Sales Operations team, and overall vision and leadership of the Global Sales Operations function. In addition, the job holder is responsible for the creation, ongoing development and leadership of the roadmap of technical functionalities to support the systems and processes.

As the company enters a period of significant change, we require a strong leader to manage their subscription operation, implementing a global and technology led set of systems and processes that create flexible and scalable solutions that deliver business strategy and sets the appropriate global policies and procedures to run our sales processes effectively and efficiently. There is a significant emphasis on business process improvement both in terms of internal and external service times and quality levels. This role is required to work collaboratively across other departments such as finance and IT, to improve and increase efficiencies in the day-to-day sales and fulfilment operations and processes.

Skills & Experience:

  • Educated to degree level.
  • Proven track record in business process reengineering and sales process optimisation in a global, digital and subscription-based business environment, STM industry experience desirable.
  • Significant management experience.
  • Experience of master data management including product definition and configuration and supporting processes.
  • Demonstrable experience in operational management, process design and improvement.
  • Experience managing Salesforce or equivalent/similar CRM systems.

Head of Marketing Communications

Morgan Healey Exclusive

Our client, a leading STM Publisher, requires a new Head of Marketing Communications.

You will be responsible for managing the central provision of marketing communications, brand development and brand management including the strategic design aspect of it, overseeing the dissemination of reputation-enhancing information to customers and key internal and external stakeholders in the marketplace.

Key Responsibilities: 

  • Develop, implement and oversee an overall cohesive brand management and communications strategy for the company and it’s product brands
  • Improve brand reputation to key external customer groups and stakeholders (authors, funders, partners and librarians)
  • Improve internal communication strategy to achieve better employee engagement throughout the organisation
  • Develop and implement a global PR strategy for the company to best position the company in the marketplace
  • Deliver market research activities and build customer intimacy through Voice of Customer to ensure the success of new and existing products.
  • Improve internal communication strategy to achieve better employee engagement throughout the organisation
  • Support the professional development of the teams to continuously develop skills and expertise and support career development aspiration.

Skills & Experience:

  • Educated to degree level.
  • A qualification in the marketing area (MSC/CIM qualification) is useful for the role but not essential. 
  • In-depth knowledge and experience of marketing communications and brand management in a digital environment, preferably, but not necessarily within the STM industry
  • Excellent proven track record in market communications and PR implementation within a global background
  • Proven track record in a senior marketing communication and or brand management position
  • Experience in leading a successful and well-motivated team of marketing people
  • Several years’ experience of people management, leading and motivating high performance teams in a changing environment
  • Ability to present effectively to wide audiences and win support
  • Building up and motivating effective cross-functional stakeholder management