UK Regional Support & Training Representative

Our client, a leading cloud platform provider that allows researchers to store, collaborate and publisher their research, requires a new UK Regional Support, Training & Marketing Representative.

This is a hybrid support, training and strategic marketing position. It will be the first employee of a new UK based operation, supporting users in England primarily and secondarily internationally.

Successful candidates will establish relationships with key influencers, decision makers and product users in higher education institutions in scientific research functions, scientific instruction, administration and IT.

We need an individual who enjoys working with customers in a variety of ways including, technical support, training, documentation, marketing and supporting sales efforts. This is a key role that will interface directly with their customers (laboratory professionals and lab science teaching professors) and to resolve problems, answer questions and conduct application training.

In addition, there will be marketing responsibilities including lead generation, pre-sales presentations, and communications. This is a home-based positing, operating in England around the London/Oxford area with frequent travel required.

Skills & Experience:

  • At least 5 years related experience, or equivalent combination of education and enterprise experience with scientific software to the academic & research markets.
  • Experience training, supporting enterprise SaaS based solutions pre- and post- sales.
  • Higher Education training/support/sales experience a plus.
  • Ability to develop a deep understanding of their products as well as the needs of science instruction at the university level & research data management in academic/government/corporate research labs.
  • Able to operate in a team environment and engage high-level decision makers.
  • Strong record of establishing relationships and maintaining operating metrics.
  • High level of enthusiasm.
  • Strong problem-solving skills; able to manage several projects simultaneously, function well in a fast-paced environment and coordinate effectively with other team members
  • Scientific Lab course experience / Science / Engineering degree a plus.
  • Demonstrate excellent written and verbal communications skills. Experience presenting products (in person and via online meetings).
  • Willingness for frequent travel and the occasional trip to the USA office.

Head of Global Sales Operations

Our client, a leading STM Publisher, requires a new Head of Sales Operations.

You will be responsible for leading, managing and developing a successful Global Sales Operations department. As they enter a period of significant change, they require a strong leader to transform our subscription operation, implementing a global and technology led set of systems and processes that create flexible and scalable solutions that deliver business strategy and sets the appropriate global policies and procedures to run their sales processes effectively and efficiently.

The job holder will take on a substantial investment budget to deliver this and will be accountable for developing the investment case, all aspects of change and implementation and then benefits realisation.

There is a significant emphasis on business process improvement both in terms of internal and external service times and quality levels. This role is required to work collaboratively across other departments such as finance and IT, to improve and increase efficiencies in the day-to-day sales and fulfilment operations and processes.

Skills & Experience:

  • Educated to degree level. Knowledge & previous experience
  • Proven track record in business process reengineering and sales process optimisation in a global, digital and subscription-based business environment, STM industry experience desirable.
  • Significant management experience.
  • Experience of leading on technology enabled transformation.
  • Experience of master data management including product definition and configuration and supporting processes.
  • Demonstrable experience in operational management, process design and improvement.
  • Experience managing Salesforce or equivalent/similar CRM systems.

Implementation & Training Manager

Our client, a leading provider of information to the healthcare market, requires a new Implementation & Training Manager who will be responsible for providing excellent, and timely technical services to customers and company sales managers within the UK.

Working in close co-operation with the sales directors and sales managers you will provide training and high level technical pre- and post-sales assistance. 

Key Responsibilities: 

  • Plan and manage the running of training courses on all relevant products for a wide range of users (both internal and external).
  • Manage the production of tailor-made course material, which will disseminate product knowledge to all trainees.
  • This training course material will be designed specifically for each course to facilitate the trainees
  • Provide technical support to customers in both pre- and post-sales efforts. 
  • Work with the local sales managers to retain current customers via timely and proactive renewal procedures and implementation audits.
  • Provide technical services/projects for customers
  • Technical account management for selected key-accounts for the Academic, Medical and Corporate markets.
  • Manage the information flow from customers and partners ensuring that bugs and enhancements are communicated to all concerned and fixed appropriately. 

Skills & Experience: 

  • Software/product training experience within publishing or academia (Library Sciences, Medical technology/information etc)
  • Developed knowledge of PC’s, MS Windows and software applications such as MS Office and Internet Browsers
  • Well organised self-starter, with the ability to quickly adapt to the changes and challenges in a very dynamic environment
  • Excellent presentation, communication and persuasive skills
  • Excellent customer facing skills – must recognise the importance of our service to the customer’s business
  • Prepared to travel regularly within the UK and Ireland
  • Team player
  • Excellent written and spoken communication skills