Sales Engineer, Technology Consultant – Nordics

Our client, a world leading information supplier, requires a new Library Service Engineer (Sales Engineer, Technology Consultant) to cover the Nordics.

Ideally based in Norway, Sweden or Finland you will be the primary technical advisor and product advocate for the regional Sales team and most important customers; and responsible for UI customizations and extensions, API integration, and small app development.

The Library Service Engineers (LSE a.k.a. Sales Engineer, Technology Consultant) are dedicated to increasing sales and adoption of the company technology enabled products internationally by supporting the local sales team.

KeyResponsibilities:

  • Regional/Market authoritative expert on technology aspects of the Software as a Service (SaaS) platform functionality, competition, trends.
  • Conduct pre-sales presentations (to small and large audiences) and clear written responses to Requests for Information (RFI) or related inquiries.
  • Create and manage demos, prototypes, and documentation (e.g. app instructions, regular status updates to management).
  • Establish strong relationships with Sales & Customer Support teams and customer staff; supporting the evaluation/trial process, initial post-sales support/nurturing, troubleshooting and resolving customer specific advanced technical issues.
  • Contribute to the app development process with varying levels of: customer requirements definition, coding, testing, documentation, and management.

Skills & Experience:

  • Minimum two (2) years of progressive experience in either System Librarianship, Consulting, Product Management, or related field.
  • Experience and excellence in presenting as well as written communication describing details for technology, Internet, or software application products to internal and external audiences and various levels of management.
  • At least 1 programming language (HTML, JavaScript, React with Redux, Node.js development)
  • Candidates who have worked in an academic setting would be ideal
  • Must speak English
  • Must speak a Nordic language (ideally Swedish)
  • Ability to travel approximately 50% of time to regional and international locations.

Technical Support Analyst – Library Software

Our client, a leading provider of information-technology solutions for libraries and information centres, specialising in corporate, bio-medical, government and special libraries, is looking for a new Technical Support Analyst.

The role will be based at their Philadelphia office.

Responsibilities:

  • Troubleshoot and resolve customer specific technical issues; respond to tier 1 + 2 open cases and become their owner until resolution (all work is documented in a ticketing system)
  • Escalate complex issues to tier 3 internally and externally
  • Provide proactive support and open communication with customers
  • Communicate important issues and information to manager and team in order to improve performance
  • Support pre / post sales processes and contact external related content and technology providers
  • Provide training/demos, Web-meetings, write technical explanations and tutorials

Skill & Requirements: 

  • Knowledge and familiarity with the library and information sciences industry.
  • Experience with library systems, software, authentication – an advantage – Strong problem solving and analytical skills
  • Experience using and troubleshooting web-related technologies (e.g. HTML, CSS, SQL queries, Proxy, etc.)
  • Bachelor’s degree with at least 2 years’ related customer service experience, or equivalent combination of education and experience
  • Ability to multi-task and work independently
  • Organized and details oriented

Public Relations Manager

Our client, a leading STM Publisher, requires a Publisher Relations Manager to help raise awareness among researchers, opinion leaders and the public of the benefits of Open Science.

You will be an enthusiastic team player who can work cross-functionally across PR, comms, marketing and product to strategically lead the company's brand and crisis management program. Working with the Head of Communications, the Public Relations Manager will work closely with the senior management team in developing and sustaining an annual strategy and training plan for multiple internal teams.

Responsibilities: 

  • Composing and editing PR materials including fact sheets, pitch letters, Q&A's, FAQ's and social media messages.
  • Developing PowerPoint presentations and speech points.
  • Preparing and training various spokespeople.
  • Supporting proactive and reactive communications across the corporate news site and social media channels.
  • Developing and facilitating a comprehensive Crisis Management strategy.
  • Enabling internal brand ambassadors with documentation, training plans and awareness initiatives related to brand and crisis management.
  • Building relationships with media outlets and reporters.
  • Building and maintaining press lists.
  • Coordinating media kits for ongoing media outreach.
  • Managing incoming media inquiries.
  • Monitoring and reporting on all PR activities.

Skills & Experience:

  • Bachelor's degree in Communications, Journalism, Public Relations (or equivalent experience).
  • 5+ years of experience in public relations, media relations, project management and strategic planning.
  • Strong research and analytical skills with the ability to quickly identify trending topics.
  • Ability to work under time constraints and thrive in a fast-paced, collaborative and creative environment.
  • Ability to work independently and as part of a team while multi-tasking and managing competing priorities.
  • Ability to communicate both cross-functionally and externally and foster relationships with media.
  • Knowledge and understanding of social media platforms.
  • Excellent writing, editing, verbal, presentation and interpersonal skills.
  • Native-level English speaker or business level proficiency.  

Regional Manager/Director

Morgan Healey Exclusive

Our client, a global professional information company, requires a new Regional Manager/Director to oversee the Romania office operations and manage a team of 30 people. 

We are looking for a strong leader with experience of at least 4 years experience managing a team of 30 plus people in a related industry (software development and support or professional services).

You would need to relate with everyone in the team and work with their respective managers to foster mentoring, appropriate rewards systems, appropriate operating rules for the Romanian location, etc.

Key Responsibilities:

  • Mentor, guide and coach staff, the ideal candidate will be an exceptional communicator and team builder within a matrixed organization
  • Continuously evaluate team performance, plans corrective actions and co-ordinates process improvements
  • Ensure that all legislation and regulations are met
  • Responsible for bridging cultural communication
  • Hiring, and development of local staff
  • Budget responsibilities within the region and in conjunction with the corporate finance staff
  • Leads and manages by example, is someone who others want to work for and be inspired by Ensure team are compliant with processes and responsibilities 

Skill & Experience: 

  • Understanding of software technology projects and agile development
  • Prior knowledge of working in software development and support and/or professional services role
  • Fluency in English & Romanian  
  • Possess business acumen and an attitude of continuous improvement; can demonstrate successful change management experience
  • Strong operational leader
  • Team player, able to work on own initiative
  • Ability to clearly and effectively communicate information
  • Experience leading and working in a large multi-functional team with direct/indirect reports

UK Regional Support & Training Representative

Our client, a leading cloud platform provider that allows researchers to store, collaborate and publisher their research, requires a new UK Regional Support, Training & Marketing Representative.

This is a hybrid support, training and strategic marketing position. It will be the first employee of a new UK based operation, supporting users in England primarily and secondarily internationally.

Successful candidates will establish relationships with key influencers, decision makers and product users in higher education institutions in scientific research functions, scientific instruction, administration and IT.

We need an individual who enjoys working with customers in a variety of ways including, technical support, training, documentation, marketing and supporting sales efforts. This is a key role that will interface directly with their customers (laboratory professionals and lab science teaching professors) and to resolve problems, answer questions and conduct application training.

In addition, there will be marketing responsibilities including lead generation, pre-sales presentations, and communications. This is a home-based positing, operating in England around the London/Oxford area with frequent travel required.

Skills & Experience:

  • At least 5 years related experience, or equivalent combination of education and enterprise experience with scientific software to the academic & research markets.
  • Experience training, supporting enterprise SaaS based solutions pre- and post- sales.
  • Higher Education training/support/sales experience a plus.
  • Ability to develop a deep understanding of their products as well as the needs of science instruction at the university level & research data management in academic/government/corporate research labs.
  • Able to operate in a team environment and engage high-level decision makers.
  • Strong record of establishing relationships and maintaining operating metrics.
  • High level of enthusiasm.
  • Strong problem-solving skills; able to manage several projects simultaneously, function well in a fast-paced environment and coordinate effectively with other team members
  • Scientific Lab course experience / Science / Engineering degree a plus.
  • Demonstrate excellent written and verbal communications skills. Experience presenting products (in person and via online meetings).
  • Willingness for frequent travel and the occasional trip to the USA office.