Head of Content Development

Our client, a leading professional publisher based in London, requires a new Head of Content Development.

You will focus on driving delivery excellence across the Content Development team and tracked adherence to the editorial guidelines. This will be achieved by ensuring project management best practice, drafting and editorial expertise, strong stakeholder management and collaboration are core competencies of the team to successfully support the consensus-based standardisation development processes

Key Responsibilities:

  • Develop and manage a successful editorial project management and programme management centre of excellence
  • Create a high performing, empowered, lean culture within the Content Development team.
  • Build a team environment which encourages open feedback during the project / programme delivery process and drives informative and right-focused communication to internal and external stakeholders throughout.
  • End responsible for the high quality and timely delivery of the programmes and projects managed by the team. Working with the Content Development Delivery Managers, provide operational guidance and support, with a focused and structured approach to embedding the editorial governance policies and the standardisation process throughout the project lifecycle.
  • Partnering with the Services commercial team, report monthly the project revenue milestones achieved in-month and forecast the adherence to the planned project timeline and budget in a timely manner.
  • Build a scalable resource model that accommodates the peak and trough of the project-based workload, collaborate with the Content Delivery team to utilise copy editing and XML skills to build a robust response when required. Encourage flexibility to pilot and deliver more innovative standardisation outputs through the funded programmes.
  • Develop an induction process for new starters that allows them to get up-to-speed rapidly
  • Work collaboratively across the Content Solutions dept to identify efficiency and automation opportunities within workflows. Leverage the digital publishing capabilities of the Content Model XML-publishing platform to structure the standards documents to support the drafting process.
  • Create KPIs that drive successful project and programme delivery, represent data in a meaningful way and communicate to all stakeholders and to the Services Delivery Steering Group.
  • P/L responsibility for cost centre and manage optimally to achieve team objectives

Skills & Experience:

  • Solid experience of running an editorial function in a digital publishing environment
  • Familiar with online content tools
  • Experienced in programme or project management delivery
  • Experienced leading and managing a mid-sized team (20 people) Experienced managing and embedding change within teams
  • Has been responsible for team P/L
  • Has been responsible for delivering financial reporting around project budget and forecasting timelines and project spend
  • Has experience of operating with matrix reporting structures
  • Experienced mentor and/or coach

Head of Global Sales Operations

Morgan Healey Exclusive

Our client, a leading STM Publisher, requires a new Head of Sales Operations.

The Head of Sales Operations is responsible for developing, leading and managing a successful Global Sales Operations department. The Sales Operations department is responsible for the policies, processes, and activities that allow the Global Sales Team to run effectively, efficiently and supports company strategy and objectives. The aim of the department is to design and implement global sales operations processes and systems and ensure they are fully integrated across the EMEA, Americas and APAC sales operations teams.

The Head of Global Sales Operations is responsible for the design and implementation of the systems and processes, direct line management of the office-based Sales Operations team, and overall vision and leadership of the Global Sales Operations function. In addition, the job holder is responsible for the creation, ongoing development and leadership of the roadmap of technical functionalities to support the systems and processes.

As the company enters a period of significant change, we require a strong leader to manage their subscription operation, implementing a global and technology led set of systems and processes that create flexible and scalable solutions that deliver business strategy and sets the appropriate global policies and procedures to run our sales processes effectively and efficiently. There is a significant emphasis on business process improvement both in terms of internal and external service times and quality levels. This role is required to work collaboratively across other departments such as finance and IT, to improve and increase efficiencies in the day-to-day sales and fulfilment operations and processes.

Skills & Experience:

  • Educated to degree level.
  • Proven track record in business process reengineering and sales process optimisation in a global, digital and subscription-based business environment, STM industry experience desirable.
  • Significant management experience.
  • Experience of master data management including product definition and configuration and supporting processes.
  • Demonstrable experience in operational management, process design and improvement.
  • Experience managing Salesforce or equivalent/similar CRM systems.

Technical Support Analyst – Library Software

Our client, a leading provider of information-technology solutions for libraries and information centres, specialising in corporate, bio-medical, government and special libraries, is looking for a new Technical Support Analyst.

The role will be based at their Philadelphia office.

Responsibilities:

  • Troubleshoot and resolve customer specific technical issues; respond to tier 1 + 2 open cases and become their owner until resolution (all work is documented in a ticketing system)
  • Escalate complex issues to tier 3 internally and externally
  • Provide proactive support and open communication with customers
  • Communicate important issues and information to manager and team in order to improve performance
  • Support pre / post sales processes and contact external related content and technology providers
  • Provide training/demos, Web-meetings, write technical explanations and tutorials

Skill & Requirements: 

  • Knowledge and familiarity with the library and information sciences industry.
  • Experience with library systems, software, authentication – an advantage – Strong problem solving and analytical skills
  • Experience using and troubleshooting web-related technologies (e.g. HTML, CSS, SQL queries, Proxy, etc.)
  • Bachelor’s degree with at least 2 years’ related customer service experience, or equivalent combination of education and experience
  • Ability to multi-task and work independently
  • Organized and details oriented