Head of Marketing Communications & Information Services

Morgan Healey Exclusive

Our client, a leading STM Publisher, requires a new Head of Marketing Communications and Information Services.

You will be responsible for managing the company's central provision of marketing communications, brand development and brand management including the design aspect of it, marketing operations and information services; overseeing the dissemination of reputation-enhancing information to customers and key internal and external stakeholders, as well as providing business and market intelligence for reporting and strategic planning purposes.

Key Responsibilities: 

  • Develop, implement and oversee an overall cohesive brand management and communications strategy for the company and it’s product brands
  • Improve brand reputation to key external customer groups and stakeholders (authors, funders, partners and librarians)
  • Improve internal communication strategy to achieve better employee engagement throughout the organisation
  • Deliver state of the art market research and business analytics function throughout the organisation to inform better company decisions
  • Deliver market research activities and build customer intimacy through Voice of Customer to ensure the success of new and existing products.
  • Deliver high marketing efficiency within the operational processes and tools we use.
  • Manage and deliver set objectives within budget expectations. 

Skills & Experience: 

  • Educated to degree level.
  • A qualification in the marketing area (MSC/CIM qualification) is useful for the role but not essential. 
  • In-depth knowledge and experience of marketing communications and brand management in a digital environment, preferably within the STM industry
  • Good understanding of using data analytics to prepare and develop decisions
  • Proven track record in a senior marketing communications position
  • Experience in leading a successful and well-motivated team of marketing people
  • Extensive experience of people management, leading and motivating large teams in a changing environment
  • Ability to present effectively to wide audiences and win support for new business ideas
  • Building up and motivating effective cross-functional project teams

Head of Global Sales Operations

Our client, a leading STM Publisher, requires a new Head of Sales Operations.

You will be responsible for leading, managing and developing a successful Global Sales Operations department. As they enter a period of significant change, they require a strong leader to transform our subscription operation, implementing a global and technology led set of systems and processes that create flexible and scalable solutions that deliver business strategy and sets the appropriate global policies and procedures to run their sales processes effectively and efficiently.

The job holder will take on a substantial investment budget to deliver this and will be accountable for developing the investment case, all aspects of change and implementation and then benefits realisation.

There is a significant emphasis on business process improvement both in terms of internal and external service times and quality levels. This role is required to work collaboratively across other departments such as finance and IT, to improve and increase efficiencies in the day-to-day sales and fulfilment operations and processes.

Skills & Experience:

  • Educated to degree level. Knowledge & previous experience
  • Proven track record in business process reengineering and sales process optimisation in a global, digital and subscription-based business environment, STM industry experience desirable.
  • Significant management experience.
  • Experience of leading on technology enabled transformation.
  • Experience of master data management including product definition and configuration and supporting processes.
  • Demonstrable experience in operational management, process design and improvement.
  • Experience managing Salesforce or equivalent/similar CRM systems.