German Speaking Account Manager

Our client, a leading scientific and research business, requires a new Account Manager to cover Germany, (DACH Region).

This role can be located in London, Germany Switzerland, Austria, Belgium, or Netherlands but you must be a native German speaker.

We are looking for a consultative sales professional, with a good balance of account management and new business skills. The post holder will be responsible for managing a defined ‘book of business’ in the DACH Region. This will involve building strong relationships with customers in order to both retain and upsell the product portfolio.

There will be a focus on net new business and this could include selling to new prospects in the region, as well as existing customers. The customer mix is typically a blend of research-intensive universities, government research institutes and research funders.

You will ideally have an understanding of this scientific and academic research ‘ecosystem’. The Country Account Manager will have a comprehensive understanding of any federal or state-level research agenda in order to drive and develop a productive sales strategy in their region. A requirement is to be competent with solution selling principles and practices and demonstrate a high level of professionalism to both clients and work colleagues. Previous experience of managing consortia relationships is a plus.

Candidates will have a proven ability to develop new business and revenue streams within their territory and will have further developed existing accounts for new business opportunities in new buying centres.

Sills & Experience: 

  • Degree required
  • Prior academic or SaaS sector experience preferred
  • Fluent in English & German
  • Minimum of 5 years sales experience in a consultative selling environment. Ability to manage and generate revenue from existing customers.
  • A customer-driven approach and good customer management skills.
  • Commercial acumen, with a proactive and creative approach to looking after the needs and concerns of customers
  • Excellent written verbal, interpersonal, presentation and training skills.
  • Excellent telephone manner and face to face customer skills.
  • The ability to deal with a wide range of customers and adapt value prop accordingly
  • A good team player/self- starter with the ability to work using own initiative.
  • Ability to communicate complex technical information to both small and large groups and to handle questions in a commercially astute and sensitive manner.
  • Well organized and disciplined with regards to policy, procedure, and standards.
  • To demonstrate individual drive and determination to succeed
  • Effective decision-making skills
  • Good organizational skills with the ability to set priorities and be flexible to change
  • Experience of working under pressure and with minimum supervision.
  • Ability to identify problems and apply creative solutions.
  • Able to Travel

Senior Academic Partnership Manager – Australia

Our client, a leading provider of online courses designed to help universities and colleges transform their core activities, are searching for a Senior Academic Partnership Manager for Australia.

The client develops high-quality online training for university staff, students and researchers. Their client base is international and the majority of ANZ Universities are customers for their courses.

This is an exciting and challenging opportunity for an enthusiastic, proactive business development professional looking to make a mark in online publishing for Higher Education. This full time role involves supporting institutions with online training courses, speaking to senior decision-makers at universities in the ANZ & Asia regions, as well as managing the rest of the ANZ Academic Partnership team.

Key Responsibilities:

  • Managing relationships with key decision makers in the ANZ market
  • Territory wide client visits and presentations
  • Meeting monthly targets
  • Pro-actively finding and developing new business opportunities
  • Responsible for managing the regional team and all customer relationships in the region
  • Attending relevant conferences to promote courses to universities
  • Keeping in regular contact with customers to ensure we continue to meet their needs
  • Providing outstanding level of customer support and care
  • Take a pro-active role in ensuring that the company keeps at the forefront of eLearning developments
  • Keeping accurate and up to date records via Salesforce CRM system
  • Reporting to the Director of Academic Partnerships to ensure all set objectives are met

This position can be based in Melbourne or from home.

Skills & Experience:

  • Proven experience as a successful Business Development Manager, or similar role, communicating at a senior level (Pro-VC, Deans, Head of Departments etc.) in higher education or related markets
  • Experience of managing and supporting major customer accounts at senior level
  • Evidence of reaching and exceeding challenging business goals and targets
  • Familiarity with Higher Education system
  • Excellent communication skills, especially the ability to explain online content and how it is integrated into a wider learning strategy
  • A passion for education and desire to help transform learning through exceptional online education and an interest in the use of technology in education.
  • Use of Salesforce CRM system etc.
  • Excellent knowledge of Word, Excel and PowerPoint Self-motivated and willing to learn new skills
  • Results orientated
  • Excellent people skills
  • Full, clean Australian driving license

Sales Manager

Our client, a rapidly growing business that provides communication services for academics and researches, requires a new Sales Manager. 

You will be responsible for sales of there new communications management service for research groups, which provides tools and insights to help departments, schools, units of assessment and research groups use their resources and budgets most efficiently as they pursue accelerated research engagement and impact. You will work closely with the Sales Director and team to build opportunities, and be responsible for developing and closing those opportunities to meet annual sales targets.

The role is based in the main Oxford office, though some remote working will be considered for the right candidate.

You will have proven experience of developing new business, ideally for a research-oriented service. You will be organized, driven, productive and can-do. You’ll be genuinely interested in keeping pace with new developments in scholarly communication and research assessment, and enthusiastic about connecting with researchers and the research management community. You will be a people person, focused on developing strong and honest relationships, a confident yet empathetic communicator (for example, comfortable with rigorous phone follow up, while sensitive to others’ communications preferences). You will be self-motivated and results-oriented.

Skills & Experience:

  • 3+ years’ business development experience, preferably in a research / scholarly information or services organization
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization
  • Ability to determine solutions for customers (consultative sales approach)
  • Enthusiasm for and understanding of new media, metrics and technologies
  • Excellent verbal and written communication skills
  • Ability to travel on a regular basis.

Strategic Account Manager – USA

Morgan Healey Exclusive

Our client, a global leader in data, software and information services, requires a new Strategic Account Manager USA, based at their offices near Boston Massachusetts.

You will work within the division that builds technology-enabled solutions that connect external and internal content across data sources, in contextually relevant ways, for greater content reach and accessibility.

You will use your extensive network of publishing professional, leaders and influencers to strengthen and deepen the company's relationships with the worlds leading publishers and information suppliers. You will interact with key stakeholders and will be responsible for developing new relationships across the territory. You will also ensure customer satisfaction, and identifying and nurture sales leads to grow revenue for the company and their publishing client.

You will be the account owner across the business and must possess superior problem-solving and follow-up skills to effectively and efficiently respond to a wide variety of client needs. As the account owner, the you will lead a cross-functional team of subject matter experts from a variety of  divisions, including but not limited to: New sales, Business Development, Software Account Management, Product Management, Data Engineering, Publisher Solutions, Customer Service, & Consulting Services.

Skills & Experience:

  • Degree Educated 
  • 8+ years in publishing/information industry with proven account management track record
  • Skilled at building relationships at all levels
  • Information industry experience and professional network in publishing is a must. 
  • Proven experience generating sales leads
  • Results-driven self-starter with proven record generating leads
  • Technical fluency with data services including analytics, semantic search, ontologies, content integration; fluency with content management and enterprise workflow tools preferred but not required
  • Self-confident, highly personable, reliable and well-organized
  • Working knowledge of Salesforce, Skype, and other Microsoft office products
  • Experience building relationships with clients headquartered in and outside of the Europe/US
  • Performs at a high level independently or with little direction

Sales Director – Kudos

Morgan Healey Exclusive Assignment 

Kudos are seeking a hands-on Sales Director to lead the rapid growth of our business as we expand sales of subscription products and dissemination services to research groups and departments, universities, funders and corporations.

This is an exciting opportunity to join a small but rapidly expanding Oxford-based team focused on providing an innovative online service for academic researchers, research groups, institutions, publishers, societies and funders. Kudos provides tools for planning and managing research dissemination to accelerate and maximize reach and impact. This multi-award-winning service has a global client base, including major publishers and institutions (such as Taylor & Francis, Wiley, SAGE, the Universities of Manchester, Helsinki, Stockholm and ETH Zürich), and 250,000 researchers and academics.

This is a key role within the Kudos senior management team, reporting to the CEO. The Sales Director will be responsible for developing and implementing the Company’s sales strategy, identifying and prioritising new business opportunities and channels and developing business from existing customers. In addition, this role will help determine optimal business models and pricing to balance profit with customer satisfaction, and articulate customer needs to ensure our products are aligned with those needs. As a young, fast-growing company, you will take a hands-on approach as you grow your team, leading by example, managing sales discussions with universities, consortia and funders and ensuring smooth processes are in place for sales to individual research groups and departments.

Skills & Experience: 

  • Extensive sales management experience, ideally within an information and/or technology sector
  • Experience of scaling a sales function, internationally
  • Knowledge of university and research sectors an advantage
  • Evidence of successfully delivering sales strategy and meeting sales targets
  • Coaching, mentoring and leading high-performance sales professionals
  • Experience of developing new markets/introducing products and ideas into new areas
  • Experience of developing international markets including identifying, implementing and managing successful channel partners/distribution networks 
  • Entrepreneurial flair and drive plus a structured and analytical approach
  • Able to challenge, improve and develop existing practices
  • Strong commercial management skills
  • Proven strategic skills to assess priorities, developing and implementing effective long-term plans
  • Numerate, with strong financial and commercial awareness
  • Strong IT capability
  • Able to develop business relationships in the customer base at the highest level and manage growth
  • A team player and developer, providing constructive interpersonal relationships within the business
  • High degree of integrity
  • Optimistic, outgoing and focused
  • An interest in the research sector would be advantageous