Insights Manager

Morgan Healey Exclusive

Our client, a global STM Publisher, requires a new Insight Manager who will lead the Insights Team (6 People) in delivering high-quality Business, Customer and Market Intelligence via reports, dashboards and self-service data sets, with accompanying analysis.

The Insights Manager will use BI as a tool to deliver against organisational goals, supporting the move towards a more data-driven organisation. They will own the exploitation and analysis of sales, circulation, customer, market, usage and bibliometrics data. Helping embed product performance metrics and customer engagement analytics in our major processes throughout the business.

Key Accountabilities:

  • Lead the Insights team that collates, analyses and presents internal data (publishing, sales, financial, usage) and external data (market, customers, competitive) to enable the business to make informed decisions on strategic direction, sales strategies, new product development / R&D, pricing, marketing and routes to market.
  • Lead the development of the business insights strategy and collaborate with the Head of Data, Head of Sales Operations and other key stakeholders of the business to implement that strategy and to embed analytics/KPIs in our major business processes.
  • Together with the Head of Data, build a culture that values analytical decision-making and continually review our business assumptions, KPIs, data sources and analytical models to ensure they are fit for purpose.
  • Work with the product and marketing teams to build a market research capability within the business that includes site analytics, data mining, customer surveys, user profiling, usability testing and competitor analysis.

Skills & Experience:

  • Educated to degree level
  • Advanced knowledge and experience of data analytics and research methodologies/techniques, and relevant emerging technologies
  • Expertise in business models and bibliometrics
  • Track record of success in building a high-performing team of analysts
  • Organised and pro-active, determined to add value and able to balance competing demands on time and respond positively in a fast-paced and evolving environment
  • Strong collaboration skills, and a heightened sense of emotional intelligence and diplomacy
  • First class verbal and written communication and presentation skills
  • Skilled at collaborative working
  • Avid about continuous improvement
  • Tenacity and drive for results

Publishing Editor – Life Sciences

Morgan Healey Exclusive

Our client, a leading STM Publisher, requires a new Publishing Editor with a background in life sciences to form part of a new team in London.

If successful, you would be responsible for the success of a defined set of journals within life sciences. The primary goal of this role will be to develop a close working relationship with members of the academic editorial boards to further develop the journals within the portfolio. 

Key Responsibilities:
Portfolio Management:

  • Be the key point of contact for your Academic Editors and build a close working relationship with them
  • Prioritise journals for development and create as well as implement a strategy plan
  • Ensure journals are represented in relevant indexing services and prepare journals for acceptance by additional services
  • Develop knowledge of the research areas of your portfolio and use this knowledge to actively identify journal development opportunities
  • Work alongside your Academic Editors to increase journal visibility, submissions, and reputation within the field
  • Increase visibility and citations through commissioning and appropriate marketing

Special Issue Development: 

  • With the assistance of the Editorial Board, assess special issue proposals submitted to the journals within your portfolio
  • Give guidance to the lead guest editors to refine their call for papers
  • Support the lead guest editors in promoting their call for papers to prospective authors
  • Compile reports on the status of the special issues within your portfolio
  • Explore and implement methods to promote special issues once they are published

Skills & Experience:

  • A minimum of 1-2 years’ experience in the publishing industry
  • Degree in a relevant scientific discipline, ideally life sciences 
  • Knowledge of peer review and the publishing process
  • An interest in Open Access publishing
  • Excellent communication skills
  • Strong organisational skills, with attention to detail
  • A positive and proactive approach to problem-solving in daily tasks
  • Able to work cooperatively with colleagues at all levels
  • A high level of computer literacy
  • Experience of working in a start¬up and/or tech environment desirable

Information Technology Project Manager

Morgan Healey Exclusive

Our client, a leading research and analytics business, requires a new Information Technology Project Manager who will be the group leader for the company's digital product development team.

You will be responsible for owning the planning, organization and day-to-day processes required for developing both client-facing and internal information technology projects. The role is expected to plan, implement, and execute a structured development paradigm, such as Agile or Waterfall.

As project owner, the person who fills this role will be responsible for guiding projects through their entire lifecycle and delivering launch-ready digital solutions. Beyond leading programmers and coders, this role is expected to collaborate with other team-members working in design, UX and marketing.

Further, as a group leader, the IT Project Manager will be responsible for assessing team capabilities, identifying holes in team competencies, and filling these holes through either training or requesting hires.

Overall, this is a role whose capacity and scope of authority is expected to expand in proportion to their projects’ ability to drive growth. It is one that requires team-building, organization and collaboration. It should be the applicant’s goal to grow a small and agile development team into a world-class development ensemble.

Key Requirements:

  • Familiarity with a wide variety of development technologies/languages, including, at a minimum, SQL, C#, and Javascript.
  • Experience in a structured development environment.
  • Comfort with project management tools such as Jira or Asana.
  • Demonstrated organizational and planning skills.
  • Flexibility and dynamism to quickly “change gears” when needed.
  • Ability to lead and direct remote workers (i.e., not face-to-face).
  • Strong interpersonal and writing skills.
  • Ability to condense and convey technical problems and solutions to non-technical stakeholders.
  • Thorough understanding of the business case for projects, beyond their technical considerations

USA Strategic Client Director (Pharma/Life Science)

Our client, a global information provider, requires a new Strategic Client Director for the Pharmaceutical /Life Science markets in the USA. 

This role requires an established relationship and sales solution-driven professional. You will expand and maintain current client relationships at all levels while sourcing and developing new growth opportunities.

Ideally based on the East Coast USA. 

Key Responsibilities:

  • Develop clear, winnable strategies that will enhance value and grow business
  • Through your contact with customers’ business and competition, develop leads for sales that provide quantifiable value of our solutions in terms of the customer’s financial strategy and ROI
  • Lead the customer account planning cycle and articulate and demonstrate products in relation to each strategic client’s business goals and expectations.
  • Actively identify opportunities to integrate customer and company strategies and synergies and leads Product staff to create compelling new offerings and sales.
  • Define team vision of influencing and coordinating the involvement of company staff (Sales, Support, Service and management resources) to meet account performance and aggressive growth objectives.
  • Proactively assess, clarify and validate customer needs and seek frank feedback on an ongoing basis.
  • Oversee customer satisfaction and own the measured improvement of customer loyalty.
  • Coordinate across the organization
  • Drive performance and aggressive growth objectives

Skills & Experience:

  • Demonstrated Business Development capabilities in the Life Sciences/Pharma space
  • History of strategic sales results and growth in revenue over time
  • Ability to actively engage and influence senior executives both internally and externally
  • Ability to provide thought leadership
  • Demonstrated ability to manage others within the organization without authority
  • Experience effectively communicating and implementing strategies to achieve goals
  • Demonstrated industry credibility and business outcomes related to accounts
  • Consistently demonstrates execution excellence &; reports and deliverables on time, on target
  • Demonstrated execution of effective negotiations

Account Director

Morgan Healey Exclusive

A leading provider of SaaS/software to the research, scholarly and publisher markets requires a new Account Director based on the East Coast, USA.

The main focus of this role is to drive growth by ensuring customers success and satisfaction.

Key Responsibilities:

  • Account Management, own the customers relationships and manages their expectations, insuring that they are delivering win-win successes for their customers.
  • Cross Sell & Up Sell. Identifies and qualifies new sales opportunities within the existing customer base.
  • Keeps abreast of industry trends, initiatives, and best practices, and often work with publishers, scholarly societies, and associations to provide strategic advice and trusted guidance for customers to maximize their  investments.
  • Provides business leadership and guidance for their technical project managers, development, and support staff for as well as enhancement projects for customers.
  • Proactively identifies and understands customers business needs and objectives and respond to requests.
  • Needs to regularly evaluate customer success and satisfaction and proactively identifies areas for improvement based on benchmark and metrics.
  • Account Manager should be comfortable with proactive communication, both oral and written, to keep customers informed.
  • This role will be home based but candidates should expect to spend approximately 25% of their time travelling.

Skills & Experience:

  • 7+ years of account management experience in a rapid-growth environment.
  • Demonstrated experience in driving sustainable revenue growth and customer satisfaction.
  • Proven track record in delivering year over year revenue growth targets with emphasis on cross sell and up sell of new products.
  • Experience of managing, prioritizing and shaping the expectations of a complex set of internal and external stakeholders competing for time and resources. 
  • Experience of successfully delivering customer satisfaction, retention and expansion using metrics, analytics and use cases.
  • Experience of working with peers in a matrixed organization with technical teams using leading-edge technologies and working within tight deadlines.
  • Experience of interacting with customers, at both project management and executive-level, to identify organizational and stakeholder objectives and translating them into business requirements.
  • Ability to communicate clearly and professionally.
  • Well-rounded skills with business and productivity software tools, such as Word processing, spreadsheet, PowerPoint, and CRM tools.
  • Strong conceptual and problem-solving abilities.